Contact

One inbox, read by a person. Email is the fastest way to reach us — there is no ticket system to navigate and no account to log into.

Email

[email protected]

We aim to reply within two working days.

What to include

Refund request

Include the email address you used at checkout. That is all we need. You do not have to explain why, and there is nothing to return. See the refund policy.

Something is wrong with my study system

Tell us what you expected and what you got. If a topic appeared that is not on your exam, or a day in your plan overran the time you entered, that is a bug in our engine and we want to know.

A clinical content correction

Please send the page URL and, if you can, the source that supports the correction. Corrections on clinical pages are prioritized above everything else in this inbox.

You are an RN or nurse educator

If you are willing to review clinical content, tell us your area. This is how the pending-review badges on this site become reviewed ones, and it is genuinely useful.

Do not send patient information. Never include identifiable details about a real patient in an email to us, in the study check, or anywhere else on this site. If you need to describe a clinical scenario, describe it generically.

We cannot answer clinical questions. We are not able to advise on real patient care, medication decisions or anything you are facing on placement. For that, ask your instructor, your preceptor or the appropriate clinician, and follow your institution's policy.

Before you email

Several common questions are already answered: what is included for $19, whether this is a subscription, how the diagnostic works and how clinical content is reviewed. The FAQ covers all of them.